Introducing ” eStatements ” !  The fast, easy, and secure way to access your CSCU statements.

What are eStatements?
eStatements are simply your account statements in electronic format. This allows you to see your statements online.

Do eStatements look similar and contain the same information as my paper statements?
Yes. They look exactly like your paper statement with all the same information.

What are the benefits of eStatements?
eStatements are fast. eStatements are generally available within 1-2 days from the beginning of each month.  In comparison, paper statements that need to be printed, stuffed into envelopes, sealed, metered and mailed can take up to two weeks to be received. In addition, eStatements help cut down on paper clutter! And eStatements are safe.  eStatements are not delivered by mail, which eliminates the possibility of your statement ending up in the wrong persons’ hands.

Can eStatements be printed and saved?
Yes. eStatements can easily be printed and/or downloaded and saved to your PC for easy, anytime retrieval.  Downloaded files are in PDF format and can be viewed with Adobe Acrobat Reader which is available free of charge at www.adobe.com.

How many months of statements can I access?
Your eStatements are available for the past 18 months!  If you enroll today for eStatements, you will be able to see your past 18 months worth of statements immediately.  We recommend you download and save a copy of each eStatement on your PC if you desire to keep more than the past 18 months worth of statements.

Will I receive my paper statement anymore?
No.  After enrolling in eStatements, we will discontinue the mailing of your paper statement.

How do I enroll for eStatements?
Contact one of our Member Service Representatives.

Does it matter if I use Microsoft Internet Explorer or Netscape Navigator to access the Internet?
No, but Microsoft Internet Explorer version 5.5 or higher is the preferred browser for accessing this application.

How will I know when I can view my statement?
You will receive an email notification whenever a new statement is available for viewing.  Important: Your eStatement will not be sent to you in an email,  Only a notification that your eStatement is available to view through your secure PCU online account.

What do I do if my email address changes?
You can provide your new email address for eStatement notification by logging into your PCU online account and go to “Your Preferences” then look for the “Change E-mail” box.

What do I do if I’m having trouble viewing my statement?
Cherokee Strip Credit Union cannot offer support for your PC.  Although, here are some things that can be helpful to you in your trouble shooting process: Changes to your PC’s operating system software such as upgrades, downloads, and/or system enhancements can affect your PC’s ability to connect with secure websites. We recommend trying the following steps:

  • Verify that you are current on all Windows Updates. From the Start menu, click on Windows Update, and download recommended updates and patches, then shut down and restart the computer.
  • Un-install and re-install Macromedia Flash Player.
  • Un-install and re-install Adobe Acrobat Reader.
  • Some pop-up blocker and firewall programs may prevent access to eStatements. If you utilize these types of applications, you may need to disable certain features of the programs in order to access your eStatements.
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